Skip to content

How can we help?

Straight answers about plans, booking, Trip Pro and your data.

Planning

How does FunTrotter build my plan?

Our planner works from real data: places from OpenStreetMap and Wikidata, opening hours, real road and transit times, weather forecasts and prices we have checked. It groups each day by area, starts and ends at your hotel, respects opening hours and fits lunch and sunset in. AI only writes the optional trip story.

Can I change the plan?

Yes. Drag stops to reorder them, swap or remove a stop, re-pick lunch, or ask the trip assistant (“make day 2 more relaxed”). Friends you share the trip with can vote, and you can let them edit too.

Is everything 100% accurate?

We check a lot, but places change. Each day has a Plan Check that flags unknown hours, holidays, park alerts and weather, and you can report a problem on any place. Always confirm times and prices with the place before you go.

Booking

Do I pay FunTrotter for hotels, flights or tickets?

No. We never take payment for travel. Prices and booking come from partners such as Booking.com, Expedia, Aviasales, Klook and Tiqets; you book and pay on their site, and their terms and refund rules apply. We may earn a commission at no extra cost to you.

Why is the flight price different from the one I saw?

Flight prices on FunTrotter are the cheapest fares other travelers found recently, refreshed every night. Prices for your exact dates can be higher or lower. Turn on “Alert me if it drops” to get a notification when the route gets cheaper.

I have a problem with a booking.

Contact the company you booked with (it's in your confirmation email); they hold the reservation and the payment. If a FunTrotter link sent you to the wrong place, email us and we'll fix it.

Trip Pro

What is Trip Pro?

Trip Pro raises your daily AI allowance and supports an independent, ad-free planner. Planning trips stays free for everyone.

How do I cancel?

Open Trip Pro and choose “Manage subscription”, or email us and we'll cancel right away. You keep Pro until the end of the paid period. Payments are handled by Dodo Payments, our merchant of record.

Account & privacy

Do I need an account?

No. You can plan, save and share without one. Signing in with Google only syncs your trips, saved places and cost splits across your devices.

How do I delete my account?

Go to Delete account. Your account and the data synced to it are deleted.

What do you track?

Anonymous, cookie-free visit counts so we can keep the site working, plus product analytics only if you allow them. We never sell data. Details are in our privacy policy.

Alerts & offline

How do notifications work?

Trip reminders, the Thursday weekend drop and fare alerts use your browser's notifications. On iPhone, add FunTrotter to your Home Screen first (Share, then Add to Home Screen). Turn any alert off from the same button.

Can I use my plan offline?

Yes. On a saved trip, tap “Save offline” and the plan, map and directions stay available without a connection.

Still stuck? Email us and we'll get back to you.

hello@gofuntrotter.com